Tina Gets Smarter: What’s New with the Tenant Turner AI Virtual Agent

Here’s a number that should change how you think about your leasing workflow: 61% of prospect activity happens outside business hours.

That’s 37.3% off-hours on weekdays and another 24.2% on weekends, according to ShowMojo’s latest Data Talk.

Less than 40% of inbound demand arrives when your team is at their desks.

Of course, prospects self-schedule tours through Tenant Turner around the clock. But if they have a question first (even if it’s already answered in your listing) they have to wait for an answer.

Spoiler alert: they’re not going to wait. They’ll get distracted before you can respond. Or worse, they’ll schedule with a rival property that answers immediately.

That’s the gap Tina was built to close, and this data from the beta validated it.

Now Tina is out of beta. So if you’ve been waiting to see how this plays out before enabling her, the results are in. Plus, things have gotten better since launch.

Your team never misses a handoff

When Tina handles a conversation and reaches a point where a human needs to take over, she passes it to your team.

Previously, those AI-generated lead notifications could get buried. The subject line didn’t signal what needed attention, and a high-priority prospect conversation could sit unread in an inbox.

That’s changed.

1. Lead emails are now marked ACTION REQUIRED.
2. The conversation appears as an unread text message with both app and email notifications.
3. A dedicated filter on the Leads tab lets your team locate and respond to AI-generated leads without digging through the queue.

When Tina passes something off, your agents know about it immediately.

Tina’s getting better at the details

Beyond the handoff improvements, the team has been shipping steady refinements since launch. A few worth knowing about:

1. She screens prospects in their own language.

Pre-qualification questions go out to prospects in whatever language they’re using. So non-English-speaking prospects stay engaged through the process. And their answers come back to your dashboard in English without creating any translation burden on your side.

2. She starts every web chat with the right context.

When a prospect begins chatting from a listing page, Tina already knows which property they’re asking about. No “which property were you inquiring about?” moment — the conversation starts with the right context from the first message.

3. She’s less likely to make premature claims.

Guardrails on action statements have been tightened. Tina is now less likely to state available tour times, confirmed bookings, etc. before they’ve been verified. If you’re worried about an AI making a commitment it can’t back up, this is the kind of ongoing work that should reassure you.

4. She matches amenities more precisely.

Tina now distinguishes unit-level amenities from property-level ones, so when a prospect asks “does it have in-unit laundry?” they get the right answer. These improvements won’t grab the headline, but taken together, they’re the difference between an agent that works and one that works well.

The off-hours problem isn’t going away

61% of your inbound demand is arriving when the default response is silence. That was true before the beta, and it’s true now.

The question is what you do about it.

Tina is available 24/7, responds to every inquiry, qualifies prospects against your criteria, and hands off to your team with full context when she needs to. And she’s getting sharper every day.

If you haven’t enabled Tina yet, there’s never been a better time to try her out. She’s free for 30 days — no commitment, no configuration headaches.

To activate Tina, follow the instructions below. It takes less than a minute for existing customers.

Existing customers: Go to Add-Ons in your Tenant Turner dashboard to activate the AI Virtual Agent.

New customers: Schedule a Demo