How JK Property Management Cut Days on Market in Half — and Reclaimed 40 Workdays per Year 

At its peak, JK Property Management managed over 1,200 doors throughout Great Falls, Montana. A portfolio shift brought that number down to around 700, where it’s held for roughly 6 years. 

What hasn’t shifted is JK’s standing in the market. Despite ~20 new competitors entering Great Falls since 2019, they haven’t lost meaningful ground.  

Part of that is reputation.  And, as Jerrica Seilstad, Director of Operations, said, part of it is the speed and efficiency they unlocked with Tenant Turner. 

With Tenant Turner’s automated scheduling and lockbox system, we’ve streamlined the entire process—freeing up our team to focus on property turns, inspections, and higher-level leasing strategy. It’s allowed us to serve more prospective tenants, improve customer satisfaction, and significantly reduce the time our properties spend vacant.

Jerrica Seilstad, Director of Operations, JK Property Management

The Follow-Up That Turns Units Around Faster

Tenant Turner automates follow-up, showing feedback requests, and sending application links so that JK’s leasing coordinator can focus on the work that requires a person.  

JK Property Management retains a human in the loop to review who’s toured, who’s engaged, and focuses their outreach on prospects already moving forward.   

The personal touch didn’t disappear; it just moved to where it matters.  

“Tenant Turner is reaching out to them, and automating that communication. We come in Monday morning, and we check who is trying to move forward. We’re able to nurture those leads even further to lock them into a deposit appointment,” Seilstad said.

Owner reporting is automated too now. Owners get regular reports on showing activity, prospect counts, and tour feedback. 

Self-Showing Tech and Lockboxes Save 40 Work Days a Year

Since implementing Tenant Turner, First Choice has moved to almost exclusively self-showings, while tenant-occupied property viewings remain in-person. But with Tenant Turner, Angela can make even those showings even easier.

Before Tenant Turner, JK’s leasing process ran through their office lobby during business hours, Monday through Friday, 8 to 5.  

Prospects who had an application on file could walk in at any time and check out a key to any advertised unit.  

Seilstad estimated five minutes per interaction, in and out. Across 1,922 self-guided tours in 2024 — the first full year she tracked it — it came out to 320 hours. 

“Picture that we would have our lobby — which is only about 300 square feet — full of people just coming to check out keys. And we would have to take time at the end of the day to make sure that everybody actually brought back their keys. And then do triage if they hadn’t.” 

Jerrica Seilstad, Director of Operations, JK Property Management

Vendors faced the same problem: they’d come to the office for a key. Sometimes they’d get the wrong one and have to make a second trip.  

JK used Tenant Turner to revamp the whole key operation, shifting to a system that vendors and prospects could count on.  

872 Prospects the Office Would Have Missed 

In addition to removing a major burden on staff, Tenant Turner extended the hours JK could operate without anyone being present. 

In 2024, 872 prospects toured JK properties outside of business hours — evenings, weekends, holidays. Under the old model, Seilstad explained, those tours couldn’t have happened.  

With more prospects able to see properties on their own schedule, JK’s pace of leasing accelerated.  

Unit turns improved 72% year over year. And days-on-market fell to 14 days in 2024, against a national average of 36 and a Montana average of 31.  

In 2025, it dropped to 10. 

Seilstad said, “This year when I was putting together our annual report, I’m like, there’s no way we can do better than what we did last year. It’s not possible. We did.” 

That number is now a sales tool. When Seilstad sits down with prospective owners, she leads with it. 

Built for the Town 

JK Property Management wants to be in Great Falls for the long haul, managing properties well for the owners who trust them with what is often the only investment they have. 

Tenant Turner is the infrastructure the business runs on — the reason a 700-unit family operation can beat national days-on-market benchmarks, serve prospects at 10 p.m. on a Saturday, and still have time left to inspect the properties they manage.